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Knowledge Exchange
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Friday, December 05 2008
 Steep increase in antidepressant use, study shows Researchers examine rise in expenditures on pharmacotherapy for depression by Jessica Whiteside
Oct. 15, 2002 – Canadians’ use of antidepressants has soared by more than 300 per cent over the past two decades, says a study by researchers at U of T and The Hospital for Sick Children. Read more »
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Friday, December 05 2008
Summary of Talk by Mitchell Max. Shares Insights From the Beyond Budgeting Round Table
By Zayna A. Khayat, The Boston Consulting Group
"The budget is a relic from an earlier age. It is expensive, absorbs far too much time and adds little value", comments Mitch Max of the specialist management consultancy The Performax Group. At a recent SLF research briefing entitled "Slaying the Dragon: Managing Performance Better Without Budgets", Mitch Max shared stimulating research findings from the Beyond Budgeting Round Table, of which The Performax Group is an associate member. Read more »
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Friday, December 05 2008
Daniel Goleman in his book Leadership That Gets Results (Harvard Business Review, March-April 2000), refers to the fact that one leadership style is not appropriate for all situations. He shows that truly effective bosses vary their leadership style according to situations. He identified six leadership styles: Read more »
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Friday, December 05 2008
A key strategy for quality monitoring is listening to your customers. Prospect and Customer surveying is an essential listening tool that can give you valuable information about your prospects and customers expectations, customer satisfaction and strategies for improvement. Read more »
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Friday, December 05 2008
Summary - It’s easy to talk about developing leaders. Turning that talk into action is hard. Here’s how you can do it.
Compared with number five, the other items on a typical CIO’s to-do list are easy. But turn Johnny - who’s a terrific programmer but also a guy who mumbles, forgets to say hello to his coworkers and has only the vaguest notion of what the company actually does - into a leader? Now that’s a tough one. Read more »
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Friday, December 05 2008
In the past few years the terms “employee engagement” and “employee disengagement” have emerged to more fully describe the employee’s level of motivation and commitment to their job. An engaged employee is considered to be passionate about their work and emotional connected to their work and to their company. Read more »
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Friday, December 05 2008
For many years I worked in the corporate environment in large organizations. These organizations had substantial Human Resource and Information Technology departments. When it came to running an employee survey it was only natural that they should use these vast resources. Typically response rates to employee surveys were less than 25%. These response rates were considered to be the norm and aside from a few comments lamenting the low response rate, no one paid much attention Read more »
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Friday, December 05 2008
Why We Like This Book: Blue Streak offers more than the tabulated lists of strategies and tactics an organization has used to bring down costs and increase profits. Instead, Peterson’s work explores the personality and methods of a company’s founder while providing a wealth of details on which a complete story of the startup can be built. What emerges is the human story glowing behind a successful organization. By revealing the thoughts of the people at JetBlue, she taps into valuable business and customer service lessons.
Inside the Upstart That Rocked an Industry Read more »
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Friday, December 05 2008
Why We Like This Book: O’Hara-Devereaux presents compelling stories of pioneers who have been able to lead the hero’s journey and share their leadership lessons with others across generations, cultures, times and places. Her unique perspective turns principles and organizational tools into strategies that can resolve the pains of transformation and help organizations thrive in the future.
Thriving in the Decade of Radical Transformation
The global business environment is currently experiencing a number of dramatic changes that will forever shape the future of organizations. According to internationally renowned business forecaster Mary O’Hara-Devereaux, the turbulent stock market, worker migration and major changes in strategic planning require organizations to shift their focus to navigate through the rugged business landscape of the next decade. In Navigating the Badlands, the author uses dramatic stories of successes and failures from companies in a variety of industries to create organizational models for moving forward in rough business terrain. Read more »
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Friday, December 05 2008
Building Relationships Is a Skill
If you nurture and leverage better relationships with your most important business contacts, including your customers, co-workers and managers, you will be more successful in your business life, Acuff writes. To build better business relationships, he explains, you must consciously, systematically and routinely work toward that goal. Read more »
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